Mercado Bitcoin Restores Access in Phases, Customers Can Check Balances First

on November 9, Brazilian cryptocurrency exchange Mercado Bitcoin announced a phased restoration of platform access beginning this week. Customers will be able to log back into their accounts via the website, with the phased rollout starting at 16:00 local time and expected to encompass all customers before 18:00. The exchange had previously halted deposits and withdrawals following a cyberattack, with media outlets and on-chain analytics firms estimating the losses between $38 million and $46 million.

The exchange stated that customer balance records remained intact throughout the incident, with the recorded asset holdings, investment positions, and BRL balances for each client remaining unaffected. Mercado Bitcoin will use its own capital to reimburse the compromised customer balances, with balance updates occurring simultaneously with the platform's reopening and market resumption.

This marks the first phase of the restoration process. Customers can currently only view their balances and portfolio holdings; withdrawal and trading functionalities remain suspended and will be gradually reinstated following the completion of security inspections.