FAQ

The 0.3% rate discussed here applies to external wallets on fee-bearing routes. Many wallets and commonly used DEX trading services charge a service fee: MetaMask charges 0.875%, Phantom charges 0.85% on select pairs, OKX charges 0.5% on select pairs, and GMGN charges 1%. Penguin Trading’s 0.3% service fee remains a highly competitive, low rate compared with these services, helping cover our operating costs and provide a better service.

Solana’s account requirements differ from EVM networks. Some routes need intermediate token accounts or funds for account expansion by launchpad and project programs. A typical token account requires about 0.002 SOL, with the amount depending on the account type. Existing compatible accounts can be reused, and some funds can be returned after the tokens are cleared and the account is closed. These costs appear proportionally larger mainly on very small swaps.

These funds meet Solana’s token-account storage requirements; they are not an extra Penguin Trading service fee. Existing compatible receiving accounts can be reused without creating a new one for every swap. Whether additional funds are needed depends on the route and account state.

Yes. If you have authority to close a token account and it meets the closing requirements, its SOL can be sent to a designated address after clearing the tokens and closing the account. Keeping the account lets you reuse it and avoid creating it again next time. Project-controlled accounts follow the relevant program’s rules.

Some swap routes use intermediate accounts or add storage funds when a project program expands an account, such as certain Pump.fun routes. These costs depend on the route and existing account state, are not charged on every swap, and are not an extra Penguin Trading service fee.

On routes where a service fee applies, external wallets pay 0.3%, while trading accounts with active VIP pay 0.1%. Existing fee-free exceptions remain at 0%; the current quote shows the applicable rate before confirmation. This discount applies only to Penguin Trading’s swap service fee. It does not reduce network fees, liquidity-pool fees or token-specific charges, and the VIP subscription payment is separate.

Routes, liquidity and quote timing can differ between services. Compare the expected output and minimum received for the same input amount; Penguin Trading displays both in the swap card. Slippage is the execution-price tolerance you allow, not an extra service fee. Raising it does not directly increase the service fee, but allows a wider range of execution prices.

There can be a short delay between on-chain confirmation and the page update; a pending status does not mean the trade failed. You can continue researching other projects or check your transaction history. Do not repeat the swap just to clear a pending message. If the mismatch persists, open a support ticket with the transaction hash, network and approximate time so we can check it.

With a trading account, review the amount, minimum received and fees, then click Confirm swap once. If an EVM token needs spending approval, only this swap’s amount is approved automatically; the existing allowance is reset first when required. After on-chain confirmation, the quote is refreshed and fees are checked again before the swap continues. Sufficient existing allowance is reused. Approval has its own network fee and does not mean the swap succeeded. The flow stops if the quote no longer meets the confirmed terms or checks fail. External wallets still require confirmation in that wallet. Identity verification may still be required; signing in or connecting a wallet does not itself authorize a swap.

The 1% in “Smart 1%” is slippage tolerance: the minimum received limits how far the tokens received may fall below the quote. It is not a fee or a cap on total costs. Network fees pay the blockchain and are not a fixed percentage of the swap. EVM execution costs depend on gas used and the actual gas price; some networks add data or other charges. A small swap can therefore cost more in network fees than its payment amount. Compare networks in the same fiat currency at the same time, not by amounts of POL, ETH or other native coins. The maximum network-fee reserve is not the final charge; check the on-chain receipt. Lower slippage does not lower network fees, and a lower gas limit can cause failure while still costing gas. Approvals can incur separate fees, and Solana routes may need token-account storage funds. Penguin Trading’s service fee is shown separately in the quote; VIP does not waive network fees.

VIP costs 0.1 SOL for 30 days, paid on Solana mainnet; network fees are separate. Check the amount on the payment confirmation page; previously issued orders retain their original amount. There is no automatic renewal. After expiry, existing wallets remain accessible for viewing, sending and backup; new wallets and new trading-account swaps require active VIP.

On routes where a service fee applies, external wallets pay 0.3%, while trading accounts with active VIP pay 0.1%. Existing fee-free exceptions remain at 0%; the current quote shows the applicable rate before confirmation. This discount applies only to Penguin Trading’s swap service fee. It does not reduce network fees, liquidity-pool fees or token-specific charges, and the VIP subscription payment is separate.

Sign in and open Trading account. New wallets require active VIP. Use the wallet payment request, or choose Pay to address to send SOL on Solana mainnet directly from a wallet or by withdrawing from an exchange. Verify payment, then choose an EVM or Solana wallet. Restore an existing wallet with the same sign-in identity; restoration does not require another VIP purchase. If payment is pending, verify again instead of paying twice. Google or email verification through Privy does not automatically create a wallet.

After comparing similar options, we chose Privy for its Stripe backing, established security mechanisms, and users’ ability to manage and export their wallets. Bringing sign-in, EVM and Solana wallets into one flow also reduces setup steps. Stripe provides payments and financial infrastructure; its February 2026 announcement confirms the acquisition of Privy in July 2025. These factors are important to our choice as we seek to reduce risk and protect assets. They do not guarantee absolute safety or returns: protect your sign-in access and check every transaction.

After signing in, open the wallet menu in your trading account, select the EVM or Solana wallet and choose backup/export. Complete the requested verification in Privy’s export window. Both wallet types support private-key export. Newly created EVM wallets on this platform can also offer recovery-phrase export in that window; Solana wallets and imported wallets do not offer recovery-phrase export here. Follow the options shown for the selected wallet. Store the export securely and never send a private key or recovery phrase to support or anyone else.

Send SOL on Solana mainnet to this order address, directly from a wallet or by withdrawing from an exchange. No wallet connection or memo is required. The amount received must cover 0.1 SOL. Network or exchange withdrawal fees are separate. This address remains assigned to this order. Delayed transfers can still be verified. This order activates 30 days once. Extra or repeated payments do not extend it. When using an exchange, check its minimum withdrawal and the final amount received. If fees leave a shortfall, top up the same order address. Click verification after transferring; it checks while this page is open, not continuously after you leave. For renewal, create a new order rather than reusing an already-paid address.